Privacy Policy

This policy explains what information Hydeed ("Hydeed", "we", "us") collects when you use hydeed.com and the Hydeed app for iOS (together, the "Service"), how we use it, and the choices you have. By using the Service, you agree to this policy.

Account and membership information. When you apply for membership or create an account, we collect your name, email address, phone number, date of birth, residential address and ZIP code, and password (stored only in hashed form).

Investor qualification information. To review investor applications, we collect your investment experience, number of past deals, net worth range, annual income range, and answers related to accredited investor status.

Loan request information. If you request a loan, we collect the property address and ZIP code, the loan amount, your credit score range, a description of the request, and any photos you upload.

Activity on the Service. We keep records of the loans you view and search for, the pledges you make and their amounts, and your notification settings.

Photos. If you choose to upload a profile picture or property photos, we store those images. The app only accesses your camera or photo library when you choose to take or select a photo.

Advertising and referral information. If you reach our website from an ad, we record the campaign details included in the link (such as the Google click ID and search term) alongside any loan request you submit. Our website uses the Google Ads tag to measure how our ads perform.

Technical information. Like most online services, our servers receive standard information such as your IP address, device and browser type, and the time of your requests. We use cookies and similar storage to keep you signed in.

• To review membership applications and loan requests.
• To underwrite loans and present approved loans to investors.
• To record pledges and contact you to complete funding.
• To send account emails and text messages, such as sign up codes, password resets, approvals, and notifications about loans and pledges.
• To provide support, keep the Service secure, and prevent fraud or misuse.
• To measure and improve our advertising and the Service.
• To comply with legal obligations.

We do not sell your personal information.

• Within the Service. Other members can see your name and profile picture. Investors can see the details of loans that are listed, including the property and pledges committed to it. Your contact details, financial information, and the borrower's contact details are visible only to Hydeed staff.
• Service providers. We use Amazon Web Services to host the Service, store files, and send emails and text messages, and Google to measure advertising. These providers process information only on our behalf.
• Parties to a loan. When a loan is funded, we share the information needed to close it with the parties involved, such as investors, borrowers, title and escrow companies, and loan servicers.
• Legal reasons. We may disclose information when required by law or to protect the rights, property, or safety of Hydeed, our members, or others.
• Business transfers. If Hydeed is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We keep your information for as long as your account is active and as needed to provide the Service. We may keep certain records of loans and pledges after your account is closed when required by law or for legitimate business purposes such as resolving disputes.

• Delete your account. In the app, go to Account, then Settings, then Delete account. On the web, go to your account page in the dashboard. You can also email us to request deletion.
• Access or correct your information. You can update much of your information from your account. For anything else, email us.
• Notifications. You can manage notifications from your account settings. Security messages such as sign up codes and password resets are always sent.
• Camera and photos. You can turn off camera or photo access at any time in your iPhone's Settings.

Depending on where you live, including California, you may have additional rights to know, access, correct, or delete your personal information. To make a request, email us. We will not discriminate against you for exercising these rights.

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections and access controls that limit sensitive information to Hydeed staff. No method of transmission or storage is completely secure.

The Service is intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

We may update this policy from time to time. When we do, we will change the effective date above and, for significant changes, let you know through the Service or by email.

Questions about this policy or your information? Email support@hydeed.com.